Windindaface
Well-known member
You left a notice for an item at a pervious location for whatever reason. This customer meets you somewhere else on route with the notice. You scan item as delivered but what is the correct option to use under the listings provided?
I ask because I got an ECC complaint and office got DMS question about delivery point. Customer claims they never got package. The option I chose was left with customer at address. Of course PING shows way away from the customers ADDY.
Management made call to Rural delivery ops and I and office REP sat in on conversation. I am not to refuse delivery of item if I am met elsewhere on route by the customer. What is the correct scan? If item requires a signature scan shall be left with customer because you have a signature on record. What if item does not require a signature? What is the scan so carrier and office are not dinged? A few umms,... I'll get back to you is how it stands for now.
I ask because I got an ECC complaint and office got DMS question about delivery point. Customer claims they never got package. The option I chose was left with customer at address. Of course PING shows way away from the customers ADDY.
Management made call to Rural delivery ops and I and office REP sat in on conversation. I am not to refuse delivery of item if I am met elsewhere on route by the customer. What is the correct scan? If item requires a signature scan shall be left with customer because you have a signature on record. What if item does not require a signature? What is the scan so carrier and office are not dinged? A few umms,... I'll get back to you is how it stands for now.