- Workhours in Customer Service operations increased by 23.6 million hours (17.4 percent). Customer Service workhours have generally increased along with workload between FY 2014 and FY 2018. Although all workhours increased, straight time increased by only 16.1 percent while OT and POT increased by 26.5 percent and 102 percent, respectively.
- City Delivery Operations workhours increased by 34.3 million hours (8.6 percent). Although all workhours increased, straight time increased by 7.4 percent while OT and POT increased by 13.5 percent and 70.4 percent, respectively.
- Productivity declined in two functional areas. The number of Customer Service mailpieces processed per hour declined from 1,141 pieces per workhour in FY 2014 to 915 in FY 2018, while City Delivery Operations mailpieces delivered fell from 391 to 339 per hour during the same five-year period.
1) city carriers are taking longer to deliver less.
2) supervision hours and OT is outpacing all other employee groups by double.
3) we have no mechanics apparently. All vehicle maintenance hours have increased by 1% since 2014, with OT being significantly higher than straight hours. The only way that happens is less employees doing more hours(OT).
So I guess we can anticipate no decrease in vehicle fails. And no improvement in supervision efficiency.