We are not clear as to when we should be using the ‘Unscanned parcel’ option. When you have have photos with no scan that need to be taken to the door, it’s obvious you would select this option.
We have been defining a ‘parcel’ as it was defined in previous mail counts, and as such, have used this option for checks customers have ordered, for example, the ones that come in flat, blue packs with no barcode. Is this correct? They are scanned as being delivered ‘to the mailbox.’
But what about other small items that come pre-sort standard, like socks or flags from the VA that come in those semi-rigid envelopes that are sometimes awkward to handle. We were only given credit for a ‘flat’ for many of these items during previous counts.
Should we be recording these items by using the ‘unscanned parcel’ option, and then entering that we’ve delivered them ‘to the mailbox?’
We have been defining a ‘parcel’ as it was defined in previous mail counts, and as such, have used this option for checks customers have ordered, for example, the ones that come in flat, blue packs with no barcode. Is this correct? They are scanned as being delivered ‘to the mailbox.’
But what about other small items that come pre-sort standard, like socks or flags from the VA that come in those semi-rigid envelopes that are sometimes awkward to handle. We were only given credit for a ‘flat’ for many of these items during previous counts.
Should we be recording these items by using the ‘unscanned parcel’ option, and then entering that we’ve delivered them ‘to the mailbox?’