Clerks that can't read or sort

[jaymacgthree]

The thread title is funnier than the actual situation. What grievances or actions can be taken to force management to take corrective action with extremely poor clerk performance?

We have two clerks that have worked in our office on and off for a couple years and won job bids to become officially ours at the begging of this year and one is lead clerk. They cannot or will not read the sort scheme to accurately sort letters and flats resulting in 60%-75% of the mail being missort and having to go back in the case where they will again missort it. We have a DSS laptop for scanning parcels arrived that SPEAKS ALOUD the route name and we have have heavy Amazon which all those packages have the route number on the label and even with those safeguards in place they still mix up dozens of packages for each route sometimes much more.

While we try to handle mix ups on load vehicle or EOS times so we get some credit for the extra work, it creates a lot of delays and calling carriers back to the office. Naturally everyone is concerned when we expect the volume to triple or quadruple with peak season a month away. Management is indifferent. Human error is expected to some degree but last I knew clerks used to have to be certified as proficient on a sort scheme. Any thoughts on something different we can try?

 

[gotstamps]

Stop answering the phone while on route. Let mgmt figure out how to deliver clerk mistakes found after you leave or at least get paid for 2nd trips.
Mgmt needs to be inconvenienced to make them take action.

 

[jaymacgthree]

I won't ever answer the phone on route but others do. Worse some (RCAs) will just deliver the parcels they find because they take so long to go through their parcels which also means the correct routes aren't getting credited for them but we don't always learn of these things until after the fact.

 

[Rt2mailman]

Start delivering those mis-sorted parcels to the biggest complainers on your route. After the pm geilds enough yelling and screaming customers, maybe the sorting will get better. If you are disciplined fir the error, the clerks would have to be also disciplined, otherwise, how could you have gotten it.

 

[ifitfitsitships]

Stop answering the phone while on route. Let mgmt figure out how to deliver clerk mistakes found after you leave or at least get paid for 2nd trips.
Mgmt needs to be inconvenienced to make them take action.

Yes! This. Make them pay you. You do not have to answer the phone. All instruction is to be given before you depart for your route.

 

[Pittsburghmike]

The thread title is funnier than the actual situation. What grievances or actions can be taken to force management to take corrective action with extremely poor clerk performance?

We have two clerks that have worked in our office on and off for a couple years and won job bids to become officially ours at the begging of this year and one is lead clerk. They cannot or will not read the sort scheme to accurately sort letters and flats resulting in 60%-75% of the mail being missort and having to go back in the case where they will again missort it. We have a DSS laptop for scanning parcels arrived that SPEAKS ALOUD the route name and we have have heavy Amazon which all those packages have the route number on the label and even with those safeguards in place they still mix up dozens of packages for each route sometimes much more.

While we try to handle mix ups on load vehicle or EOS times so we get some credit for the extra work, it creates a lot of delays and calling carriers back to the office. Naturally everyone is concerned when we expect the volume to triple or quadruple with peak season a month away. Management is indifferent. Human error is expected to some degree but last I knew clerks used to have to be certified as proficient on a sort scheme. Any thoughts on something different we can try?

Yep everyday we have misthrown parcels. We’re in an office with city routes also. We get their parcels and they get ours. It’s a joke how they just throw it wherever. The scanning machine is yelling where to pitch it, and it’s still misthrown. There’s parcels on our cases when we get back for 2nd trips

 

[Pween]

If they don't do their jobs correctly and get away with it, you should get away with not doing your job correctly (second trips). No chance in hell would I ever run back out there for such egregious and regular mistakes. Shiz don't change unless you make it change, sometimes that takes figuratively watching it all burn with both middle fingers flying high.