Your offices' afternoon delivery supervisors must not use the program to clear carriers from AAU parcels that haven't been delivered with scans. They make a comparison and research anything exceptional and ask carrier for explanation, or give direction to go to customer to re scan the missing DELCON. If you scan a parcel that has no AAU it shows as more delivered than AAU scans. We'd be called up and asked what's going on and they'd isolate the parcel if possible and show detail. Missing AAU scans go against the clerks and are subject of telecons.