How long are we required to wait when delivering certifieds?

[Carrierguy]

So I deliver to a large number of business offices, these businesses get a decent amount of certifieds. Typically these businesses have a receptionist who accepts the mail, but often they feel they need to call/find a supervisor before they are willing to sign for it. How long do we have to wait for this? RRECS is only paying us for a specific time so anytime we wait after that is effectively “on our dime”.

I mean there’s been times when I hand the clerk the certified for her to sign and then she decides to spend 5 minutes calling for someone to give her permission. And trying to get the certified back just leads to her saying “oh just wait one more minute”

 

[Gotrope]

I give them no more than 1 minute to make a decision. In that time I fill out the 3849. They can always call for redelivery.

 

[Worve]

Certified I knock or in this case walk up to receptionist show certified Tell them I need a signature. Then fill out 3849 if they dont instantly start signing. Not paid to wait around if done filling out before they even start they get the slip I walk away.

P/U at businesses get 2 minutes to answer door before I walk away. None of the small at home businesses do I ever have to wait for. big box stores or chains are always the issue. Again we are not paid to wait around and PM is fully on board with it.

 

[Morty]

If it's not restricted, any grown up with a pulse can sign. Once they say so and so needs to sign, I hand them the 3849 and say it'll be at the office for so and so to pick up.

 

[Carrierguy]

Certified I knock or in this case walk up to receptionist show certified Tell them I need a signature. Then fill out 3849 if they dont instantly start signing.

Wait we can leave 3849’s for businesses? Ever since I started working at the PO 4 years ago, our PM has said we can’t leave them for businesses and have to re-attempt delivery the next day.

As you can imagine that’s sorta a pain when offices are doing work from home and there’s no guarantee anyone will be at the office.

 

[psd181]

So I deliver to a large number of business offices, these businesses get a decent amount of certifieds. Typically these businesses have a receptionist who accepts the mail, but often they feel they need to call/find a supervisor before they are willing to sign for it. How long do we have to wait for this? RRECS is only paying us for a specific time so anytime we wait after that is effectively “on our dime”.

I mean there’s been times when I hand the clerk the certified for her to sign and then she decides to spend 5 minutes calling for someone to give her permission. And trying to get the certified back just leads to her saying “oh just wait one more minute”

You aren't supposed to ever hand the item to them until you get a signature.

 

[Dumbassclerksyndrome]

Niceties go out the door at some point folks. We’ve got how many hundreds of other people to deliver to. So if you take 15 minutes at each stop…..duh

 

[too many yrs left]

I have a hospital on my route and I laugh because they want to refuse almost anything. And yes, they'll do that to about calling someone to look at it before they'll sign. Anymore if it has a specific name or department on it I will fill out the 3849 in office and when I get there and they start being iffy I just hand them the 3849 and go.

 

[rv245]

I have a hospital on my route and I laugh because they want to refuse almost anything. And yes, they'll do that to about calling someone to look at it before they'll sign. Anymore if it has a specific name or department on it I will fill out the 3849 in office and when I get there and they start being iffy I just hand them the 3849 and go.

Yep, I fill out the 3849's at the office and attach them to the certified. When delivering, I say so and so has a certified and hand them the 3849 to sign. Once they do, I hand them the certified unless there is a green card. I then attach that and hand it to them to sign.

 

[oi veh.]

Wait we can leave 3849’s for businesses? Ever since I started working at the PO 4 years ago, our PM has said we can’t leave them for businesses and have to re-attempt delivery the next day.

As you can imagine that’s sorta a pain when offices are doing work from home and there’s no guarantee anyone will be at the office.

your PM is a noob. show him the PO-603.

bet he also thinks it's okay to accept a signed 3849 and leave the certified in the box.
these. people.

 

[oi veh.]

i think a minute is right on the money:

https://knowledgebase.ruralinfo.net/shared-files/952/?RRECS-Time-Standards.pdf

 

[gotstamps]

bet he also thinks it's okay to accept a signed 3849 and leave the certified in the box.
these. people.

Actually… if a customer signs the slip for Re-delivery & notates Mailbox is ok, we can leave it JUST AS LONG as there isn’t a Return Receipt Card attached to the Certified. I scan it to mailroom as that is where the mailbox would be if there was a room.

 

[oi veh.]

Actually… if a customer signs the slip for Re-delivery & notates Mailbox is ok, we can leave it JUST AS LONG as there isn’t a Return Receipt Card attached to the Certified. I scan it to mailroom as that is where the mailbox would be if there was a room.

not according to the postal memo sent out years ago.

nor the postal inspector i know.

so, i do it the "old way". i'm not risking my job for anybody. come to the PO or be home. period.

 

[gotstamps]

not according to the postal memo sent out years ago.

nor the postal inspector i know.

so, i do it the "old way". i'm not risking my job for anybody. come to the PO or be home. period.

My mgmt allows it since the 3971 has a “Leave at” location on the back.

 

[Deer Smearer]

My mgmt allows it since the 3971 has a “Leave at” location on the back.

First of all a 3971 is a request for leave.

PO 610 categorically states a signed 3849 is not a valid signature. The 3849 is for various items.

Even electronic signature specifically states certified letters are not qualifying items.

You’re a steward and are hiding behind what your manglement allows. Giving that advice to others could cost them their job.

 

[rv245]

Actually… if a customer signs the slip for Re-delivery & notates Mailbox is ok, we can leave it JUST AS LONG as there isn’t a Return Receipt Card attached to the Certified. I scan it to mailroom as that is where the mailbox would be if there was a room.

Our new RCA just ran into this the other day. He had a sign 3849 and delivered the certified to customer. When I went to work yesterday, I was told that even though the 3849 was sign it has to be delivered to them or another individual in person, not just put in the mailbox or else where.

On a side note.

When I was a greenie (13 years or so ago), I had a certified with a return receipt attached. I went to deliver it, the individual came to the door, told them they had a certified and it needed to be sign. Handed them the certified and they said that they wasn't going to sign it or the return receipt. I asked for it back and they said no. I called the PM about it. Don't know what became of it, but I learned my lesson. I now detach the return receipt to get signed and also hand them the 3849 to be sign before they even get the certified.

 

[gotstamps]

First of all a 3971 is a request for leave.

PO 610 categorically states a signed 3849 is not a valid signature. The 3879 is for various items.

Even electronic signature specifically states certified letters are not qualifying items.

You’re a steward and are hiding behind what your manglement allows. Giving that advice to others could cost them their job.

Sorry, watching a movie so got my numbers jumbled. I know it’s a 3849. These were Direct Orders from mgmt.
Looking at the old version of the 3849 that is shown in the PO-610 (very outdated) there is a box to be checked if the customer needs to be present. This was removed when the PO redesigned the 3849. Only Restricted items, Non-waiver Express mail, & the Return Receipt cards require the customer to be present. If you check out the D-85 document from 2017 on the Union Website, there is no requirement for the customer to be present for simple Certifieds when the customer designates where to redeliver with their signature.

 

[gotstamps]

Our new RCA just ran into this the other day. He had a sign 3849 and delivered the certified to customer. When I went to work yesterday, I was told that even though the 3849 was sign it has to be delivered to them or another individual in person, not just put in the mailbox or else where.

The Union document #D-85 from 2017 that has instructions to leave the item where the customer indicates as it is not an Express nor a restricted item. The Green Card would be the reason that it could not be left without the customer’s presence.

On a side note.

When I was a greenie (13 years or so ago), I had a certified with a return receipt attached. I went to deliver it, the individual came to the door, told them they had a certified and it needed to be sign. Handed them the certified and they said that they wasn't going to sign it or the return receipt. I asked for it back and they said no. I called the PM about it. Don't know what became of it, but I learned my lesson. I now detach the return receipt to get signed and also hand them the 3849 to be sign before they even get the certified.

I don’t hand over anything until I have that signature, either.

 

[Worve]

So glad I am not the only one who doesn’t hand over anything until it’s signed for. Most the regs think I am nuts I just shake my head .

 

[Deer Smearer]

The Union document #D-85 from 2017 that has instructions to leave the item where the customer indicates as it is not an Express nor a restricted item. The Green Card would be the reason that it could not be left without the customer’s presence.

I don’t hand over anything until I have that signature, either.

I’m still not buying it. D-85 says it’s not an option for restricted or adult. It does not say it’s an option for signature items. Having a green card doesn’t make it restricted or adult signature. Why can’t those be left and returned after signed?

Premium post office boxes and electronic signature on file exclude certifieds a acceptable items to leave. The computer generated reminder 3849s have the check box for must be present.

As most postal documents go, this is another example of the poor standards and communication skills of the USPS. Always give the ability to cut costs and responsibilities until it hits the fan. Then beep beep beep here comes the bus.

I will agree that if your manglement gives the direct order, and you can prove it, then all that responsibility falls on them.

Our office has the biggest back-stabbing conniving manglement you’ll find in the USPS. They’ll say it’s ok, but they won’t put it in writing.

You can trust yours. No chance I’ll trust mine.