So when a customer signs the back of a 3849 for redelivery of a certified letter our clerk won't give it to me if it has a return receipt attached to it. Is this correct? I hunted in the po603 but saw no answer. The 3849 does not say that this type of certified is exempt from redelivery. I was thinking that their signature on the back also enabled me to act as their agent and initial the return receipt for them and check the agent box. Is that convoluted thinking? What is the correct proceedure? Anything in writing on this?
Redelivery of certified with return receipt
- Thread starter Huntress
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me either. thought i had it bookmarked. should have screenshotted.
there is also a memo from upper management but can't locate it either.
Morty
Well-known member
Or in my case, if the recipient complained then all of a sudden management knew the proper procedure and denied saying it was OK to leave it.
So what option do you choose when you chuck it in the box? Left in/at box? Left with individual at address?
You scan left with individual and when the signature screen prompts up, you scan the peach slip and it captures their signature. I don’t do this though.Or in my case, if the recipient complained then all of a sudden management knew the proper procedure and denied saying it was OK to leave it.
So what option do you choose when you chuck it in the box? Left in/at box? Left with individual at address?
wow.
i was paying you a compliment. (hence, the smiley)
because you actually did your job correctly.
cactus much?
Porch Pirate
Active member
In 8 years at the PO and having friends and Co workers having been there longer: not once has there been a stand-up discussion or any disciplinary actions against anyone who redivers a non-return receipt Cert, or sig con, or registered piece of mail that has a customer signature on a 3849. My wife, who is a clerk and has also supervisor experience has not heard of any of this either. Obviously, ID required mail is another deal.
I just can't believe some of the comments I'm hearing about people being fired and suspended, that's just crazy. Why have peach slips at all, especially the newer ones with the sticky pad that have more options on what the customer can do and have us do. It's supposed to be more customer service oriented. Personally, I think that's all completely nutts.
I just can't believe some of the comments I'm hearing about people being fired and suspended, that's just crazy. Why have peach slips at all, especially the newer ones with the sticky pad that have more options on what the customer can do and have us do. It's supposed to be more customer service oriented. Personally, I think that's all completely nutts.
Deer Smearer
Well-known member
And, in all my years at the PO, I have never been fired or disciplined for not delivering an item requiring a signature if the recipient was not present.
Many of them have left signed 3839s. Most will call or come in and argue about it. Some have even escalated it to a district C360. Nothing has ever been said about it.
Give me a direct order, or change the rules then IDGAD.
pretty cut and dried.
may 2022.
may 2022.
FrozenToes
Well-known member
Because it hasn't happened to you or your friends and family doesn't mean it did not happen.
I guess all of the members with decades of experience are just making it up. All it takes is a tyrannical manager. And your job will suck if done incorrectly.
Jiminy Christmas
Well-known member
It is a little bit of fear mongering on this message board with the firing claims. Most of those fired or disciplined for it were probably targeted for whatever reason or set up by psychopath managers.
Most managers are clueless to what the actual rules are in most situations. They will be quick to throw you under the bus if they are corrected by their superiors.
The ambiguity comes from the 3849 and it's implications for "re-delivery". It implies to the customer if they sign the back that they are signing a waiver to leave the item. Unfortunately, our scanners don't prompt or give us that option.
not fearmongering.
if a customer who is expecting some very important documents doesn't get them because the ex intercepted the 3849, signed and then intercepted the documents because some d.a. carrier decided to cut corners and/or listen to clueless mangelment, then i can guarandangtee you that that carrier is getting fired.
and did.
that's all i'm saying about that.
if a customer who is expecting some very important documents doesn't get them because the ex intercepted the 3849, signed and then intercepted the documents because some d.a. carrier decided to cut corners and/or listen to clueless mangelment, then i can guarandangtee you that that carrier is getting fired.
and did.
that's all i'm saying about that.
There is this from The Postal Operations Manual ( PO 610 ) ;
The recipient (or agent) must be present to accept a signature item. If the
recipient (or agent) is not available to sign for the item, the delivery employee
must leave a notice. The delivery employee must check the box on the front
of the PS Form 3849 that states, “If checked, you or your agent must be
present at the time of delivery to sign for item,” and must record the
appropriate scan event. A signed PS Form 3849 left by a customer does not
constitute a valid signature for delivery. Exceptions for signature capture are
allowed only for items that are endorsed with a Waiver of Signature. See
subchapter 2-11 for information on Signature Waiver.
The recipient (or agent) must be present to accept a signature item. If the
recipient (or agent) is not available to sign for the item, the delivery employee
must leave a notice. The delivery employee must check the box on the front
of the PS Form 3849 that states, “If checked, you or your agent must be
present at the time of delivery to sign for item,” and must record the
appropriate scan event. A signed PS Form 3849 left by a customer does not
constitute a valid signature for delivery. Exceptions for signature capture are
allowed only for items that are endorsed with a Waiver of Signature. See
subchapter 2-11 for information on Signature Waiver.
FrozenToes
Well-known member
It doesn't matter. Management says it's OK. And nobody has ever received discipline.
( May not represent my view)
Oh, I know . Too many things can go wrong with leaving an item though. It gets misdelivered, damaged, stolen, etc. And management will say it's okay until something occurs like the wife takes the check and cashes it and bolts when the money was for her husband, for example. We all know how this works. All the rule bending under the guise of "customer service" is fine and dandy until something comes up missing. And while we are discussing "customer service" , let us NOT forget that we already took someone's money for a service. THAT customer comes first. He, she, they, paid for a service. We owe the paying customer the service. Now, that same paying customer CAN waive /have electronic signature available but THAT decision is solely the decision of the SENDER and not the recipient.
just Say academy teaches us it is fine to use the signature on 3849 management reinforces that. I have been the target the last cpl months. without the knowledge I have gotten here about this particular issue. I would be no longer employed by usps. All it takes is one member of management to take issue with you individually and you doing this once and you are done. Take it how you want, but I for one will never ever hand over anything with a signature req unless they sign first.
Porch Pirate
Active member
Well I appreciate everyone's remarks and wisdom on the matter, I'll be sure to not assume the 3849 with a signature will be enough going forward. I mean, holy cow, how many times have I thought it was perfectly fine to do what I've been doing... from the Academy, to my trainer for my primary (when i was an rca) and no one ever even talking about this from Management to the most senior carriers. To think I could literally have been fired due to complete ignorance makes me embarrassed and upset. Thanks everyone. *sticks head in sand*
w2e2w2e
Well-known member
It really makes no sense.
Why have the signature block, and why enable the scanner to take a picture of said signature block.
I think that is a very logical and winnable argument for anyone in fear of discipline.
That and the fact management tells us to.
but hey, to each their own.
I am not gonna make the person who is just trying to get their stuff that works 9 to 5 and has kids events all day on Saturday try to get to the PO just to get a stupid letter from the HOA, when they have already signed the 3849.
Why have the signature block, and why enable the scanner to take a picture of said signature block.
I think that is a very logical and winnable argument for anyone in fear of discipline.
That and the fact management tells us to.
but hey, to each their own.
I am not gonna make the person who is just trying to get their stuff that works 9 to 5 and has kids events all day on Saturday try to get to the PO just to get a stupid letter from the HOA, when they have already signed the 3849.
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