subpar -- "They [ ARC's ] really helped out last Christmas and I’m not sure how it worked but they were allowed to run parcels throughout the week in December, which was awesome and I hope it gets done again this year because the parcels are already getting absurd."
-- Another example of the contract being ignored [ ARC's work only on Saturday, Sunday, and holiday ] and no one seems to be concerned other than it was really helpful regarding carrying parcels.
-- Were the office's RCA's already fully utilized while the ARC's were taking out parcels?