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package delivery

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vmlb

Active member
I have a customer who requests her package be delivered on her porch, even when the package fits in her box. Do I have to deliver her package to her porch?
 
Short answer: no.

...Have you made your PM aware of the situation?

If I had to make a guess guided by experience: the PM knows from all the complaints. Who then gave a direct order "to just deliver it to the door, mmkay?" At which point the carrier should've said, ok. Then went to the edit book/4003 and added a hardship box. Measure the footage/mileage, and submit the change with the order. There will be a disagreement, then a grievance, and finally no more need to go to the door. And if it's down a driveway, add that the road is impassable in accordance with M38 section 400, roads.

*This is purely speculation
 
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