retention.
In FY2016, we accomplished the following:
- Maintained executive level oversight of the national employee engagement strategy.
- Built on baseline results from the inaugural Postal Pulse survey in FY2015.
- Established a core team in each area and headquarters to administer training related to understanding, implementing and creating an engaged workforce.
- Encouraged employee feedback through additional channels, including dedicated email address, 1-800 number and USPS intranet suggestion box.
- Developed more than 18,000 “State of the Team” conversations and action plans to achieve engagement goals.
- Designed and delivered employee engagement information to all segments of the organization.
- Provided officers, executives, managers and supervisors training and access to a robust reporting platform for assessing and acting on survey results.
FY2016 results:
- Selected team members to support the efforts of the executive director of employee engagement who reports directly to the chief human resources officer.
- Delivered the Postal Pulse survey to 600,000 career and non-career employees. Thirty-two percent of employees completed and returned the survey. The grand mean engagement score result increased from 3.16 to 3.24 on a scale of 1 to 5.
- Identified, trained and certified 26 ambassadors to deliver training to supervisors and managers in all areas and headquarters (on two-year assignments).
- Provided training to more than 6,000 supervisors and managers, an increase from 400 in 2015.
USPS News Link – 7/31/18 – The percentage of USPS employees who report feeling “engaged” has climbed 8 points during the past three years, the results of the latest Postal Pulse survey show.
Twenty-five percent of employees who participated in the survey said they feel engaged, meaning they are involved, enthusiastic and committed to their work. This is up from 23 percent a year ago and 17 percent from the first survey in 2015.
“The Postal Service is improving its workplace culture,” said Employee Engagement Executive Director Kelvin Williams. “We still have a long way to go, but we’re very excited about the progress.”
Boosting employee engagement is a core USPS business strategy. Research shows engaged employees work safer, have better attendance rates and provide better customer service.
More than 245,000 employees — or about 42 percent of the postal workforce — participated in this year’s survey, which was conducted from May 22-June 22. Forty-six percent of employees participated in 2017.
This year’s results, released July 31, also show the Postal Service’s grand mean score was 3.34 on a scale of 1 to 5, up from 3.25 during the previous survey. The grand mean is an average of the survey’s 12 questions.
All Executive Administrative Schedule and Postal Career Executive Service managers will receive an email from Gallup, the organization that administers the Postal Pulse, July 31. The email will allow recipients to access their team’s survey results.
USPS wants all postal leaders to share their team’s results with employees and devise plans for improvement by Aug. 31.
How can the numbers be going up what is management giving for these high scores, part of their bonus