same here - I have had conversations with 3 of my customers recently and they were very understanding about reducing the pu requests and the confusion that goes along with it.Been dealing with this for the past month. When I mentioned to manager about the missing forms that aren't clearing, i started getting all the forms which felt even worse. I had 12 for one house. Scanning them all and picking up the 12 parcels took about 6 or 7 minutes so it didn't feel worth the hassle of whatever extra rrecs time i might get.
I had the manager write a note for the customer but they ended up coming outside and I asked them to just do 1 pickup request per day. Now it has been fixed and i get 1 request with however many parcels they input for that day like normal.