Dock Deliveries?

[Acarrier]

Amazon front office (authorized delivery point) doesn’t accept any parcels (returns). They want all returns taken to Inbound in the back of the warehouse.

Semi-trucks are lined up waiting to be checked in.

Playing frogger with freight liners and my LLV is not equipped to be at those type of docks to unload. It’s a safety hazard.

Amazon get an average of 40 parcels of various sizes a day. I leave notice with the office, because they refuse parcels. They never come pick up the parcels, so they pile up at the office.

There’s roughly 15 post-cons and 8 huge boxes full of Amazon returns in the box section.

How to handle this?

 

[blue_goose1348]

Amazon front office (authorized delivery point) doesn’t accept any parcels (returns). They want all returns taken to Inbound in the back of the warehouse.

Semi-trucks are lined up waiting to be checked in.

Playing frogger with freight liners and my LLV is not equipped to be at those type of docks to unload. It’s a safety hazard.

Amazon get an average of 40 parcels of various sizes a day. I leave notice with the office, because they refuse parcels. They never come pick up the parcels, so they pile up at the office.

There’s roughly 15 post-cons and 8 huge boxes full of Amazon returns in the box section.

How to handle this?

Put everything in writing dated and signed; you have a good start in your post. Submit to management and it is their responsibility to determine how it should be handled.
It is your responsibility to insure the method is safe. If it is not, put it in writing, again. Make sure you are properly compensated, which is also your responsibility.

 

[gotstamps]

Each address has 2 Delivery points, parcel delivery and mail delivery. I would deliver them to where they request for the proper delivery credit.

 

[Twingrlie]

The delivery point that’s mapped is where you take everything. No place should have two delivery points. We deliver to one spot only because we map one spot only. If Amazon won’t take everything, you hold everything, inform management they aren’t providing one location for everything and return it as NMR after 10 days.

 

[Twingrlie]

Each address has 2 Delivery points, parcel delivery and mail delivery. I would deliver them to where they request for the proper delivery credit.

Now where does it say that? We plot where we park the truck to deliver the mail and where the front doors are for each address. It doesn’t say in mapping to plot the parcel delivery point.

 

[Burnt]

The "door" isn't actually meant to be the door of the building. It's meant to be where you deliver parcels.

 

[Twingrlie]

The "door" isn't actually meant to be the door of the building. It's meant to be where you deliver parcels.

No. It’s meant to indicate where the carrier goes if they need to get a signature or have to deliver something to the door. Parcels, accountables whatever.

 

[Old Fart]

OK. I read this stuff a couple of times. What exactly are these Amazon parcels? Ones that can't be delivered because........incorrect address? Or?

If an Amazon parcel is thrown to a route, the carrier delivers it as if it was a USPS parcel, so depending upon size, it goes in the box, to the door, to other. We scan appropriately for route credit and customers sees DELCON.

If these parcels are refusals, direct the customer to contact Amazon, we don't take them.

If they're missent and belong to another office, management contacts District and they decide if Amazon redelivers or if our own dedicated freight haulers deliver to correct office.

I know I'm missing something. But I don't know what I don't know. You know?

 

[Acarrier]

OK. I read this stuff a couple of times. What exactly are these Amazon parcels? Ones that can't be delivered because........incorrect address? Or?

If an Amazon parcel is thrown to a route, the carrier delivers it as if it was a USPS parcel, so depending upon size, it goes in the box, to the door, to other. We scan appropriately for route credit and customers sees DELCON.

If these parcels are refusals, direct the customer to contact Amazon, we don't take them.

If they're missent and belong to another office, management contacts District and they decide if Amazon redelivers or if our own dedicated freight haulers deliver to correct office.

I know I'm missing something. But I don't know what I don't know. You know?

It’s a huge Amazon facility (warehouse). I deliver 1st class mail (letters) to the front office (HR), my authorized dismount. They don’t want any parcels, just the letters.

They want letters delivered to them (front office HR) and parcels delivered to the back dock (Inbound) of the warehouse (my parcels are customer returns).

In the back of the warehouse house there’s huge semi-trucks lined up to be checked in. Those trucks be waiting 30 plus minutes to be checked in. They are carrying items of all sorts that’s sold on Amazon.

If I pull up to those docks in an LLV, the dock is practically taller than my truck…when the back door of the LLV is raised, you’re looking at just concrete below the docks opening. They get an average of 40 parcels a day. I’m not supposed to lift above my shoulders.

I’d get lost trying to maneuver amongst those freight liners. It’s a safety hazard. My truck is not equipped to be back there for start, there’s no ramp for average vans, LLVS, no nothing.

Example of trucks waiting to be checked into Amazon:




I don’t know how else to explain this…

 

[Acarrier]

Another issue I’m having with these Amazon Returns is clerks are scanning my badge barcode (provided by management) as delivered in the morning before I even get to work.

Customers think their items are returned back to Amazon, therefore no chargebacks are made by Amazon.

Again there’s approximately 15 post-cons and 8 boxes of Amazon Returns sitting in the office.

 

[ABCya]

I'd deliver it all to the hr office. Let them worry about getting it to where it goes. Not your problem.

 

[gotstamps]

No. It’s meant to indicate where the carrier goes if they need to get a signature or have to deliver something to the door. Parcels, accountables whatever.

You state that the “door” isn’t for parcels then say it is. Make up your mind, please.

There are 2 Park Points & 2 Delivery Points. Park for mail & deliver mail. Park for parcels, deliver parcels.

The OP said that the “front office” is the Authorized Delivery point. I take that to mean for Mail Delivery which would also be for signatures when needed. If that is true, then the back dock can be the “door” for package delivery.

If the mail were to be delivered to a mailbox then parcels should be dropped at the office where signatures could be obtained when needed.

 

[U caught my attention]

Amazon front office (authorized delivery point)

How about this, we had a similar delivery once in our office.. Management will have to approve of this delivery mehod prior to you performing it this way. Make front office an authorized dismount if itnisnt already, set up parcel delivery at the dock like gotstamps said. Can you deliver to the back dock safely in some way that doesnt involve you get lined up with the semis? Maybe there is a way to bypass this step in some way, how could you bypass, what would you do? Can you park somewhere near back dock avoiding the semis and safely walk parcels to an area on the dock? Maybe retrieving a buggy or hand truck of Amazons to utilize while delivering. This time (to retrieve hand truck or buggy) would be accounted for as extra time in this authorized dismount you input during mapping in the authorized dismount info) Also, multi trips (rrecs activity scan) when needed to complete the task.

 

[neciat]

Again there’s approximately 15 post-cons and 8 boxes of Amazon Returns sitting in the office

Your office could have the clerks put the parcels on a skid / pallet and wrap them like they do the tubs and trays. Then, when the Amazon driver shows up to your office to drop off Amazon, roll how many ever pallets of those returns the driver can fit.