No more UPS dropoff

[Casca]

Your post seems to presume it's somehow the customer's fault... and we all know it is not...

I say this because you mentioned the customer "allows" any Tom, Dick, or Harry to have access, as tho customer is somehow sitting by the mailbox all day deciding who does and doesn't get access... that's ridiculous...

Also, your describing what the customer may or may not say as "bunk"... also shows hostility to the customer... and as mentioned many times previously... the customer did NOTHING wrong in this scenario, but is being run thru the ringer.... and I guess you can't see that, right??? Is this what you call good customer service????

Bye DB. Enjoy your retirement

 

[DB.Cooper]

It is wrong, and I argued it every time I heard that was what clerks or PM was doing. I argued it enough that PM finally contacted someone who sent that letter that was reposted by northernpines

I didnt believe in screwing over our customers, but I had a responsibility to not let the PO get screwed over either. That mailbox is the only reason you and I had a job. It is ours.

Well, as you said, the customer is the one getting jerked around, and I feel that is wrong, when they did nothing wrong in the whole scenario....

And you said the DC procedure didn't work at your location because UPS just took it back to the box...

Maybe the procedure should be take it to PO have it weighed, attach appropriate postage to bill to UPS and return the package to the mail box the next day... that would lower the impact on the customer.. who really is the only one taking it in the shorts in this fiasco.... and they did nothing wrong..

 

[DB.Cooper]

Bye DB. Enjoy your retirement

Just don't be snatching any parcels from my mailbox, and we'll be fine...

 

[Haygrrl]

I haven't seen this posted but it looks like it is true that UPS won't be dropping off at local post offices anymore after USPS jacked up the rate for doing it. At least that is what I heard. So I guess they will just go to the black hole and hopefully get to the right spot.

Philly district hasnt had drop off for a while. Definitely affected parcel volume. Will show up more in Sept mms, but my overburdened 48k is looking more like a 46, our dps has dropped to about half as well.
Edit: fwiw, I'm good with the drop, 6 mos to go, got my high 3 , I'm getting home at a normal time again.

 

[Haygrrl]

correct.

no postage due to customer.

and honestly, i don't notify the customer either.

you know why? because when they call to say "my package says delivered to door but i don't see it", the issue is directed to the local fedex office. then when the driver says "i put it in the mailbox", the driver is in trouble, not us. it is on THEM to find the package and deliver it properly. it is on US (management) to call them to come pick it up.

i guess that's why in the old days, we just threw it on the ground. (then the customer called and blessed them out for not taking to the door). can't throw 'em on the ground anymore.

Ooops...had quite a few today fall out of my boxes

 

[Haygrrl]

this thread is in danger of being shut down.

@DB.Cooper - at the risk of encountering your ire, you are absolutely wrong.

the information you posted is NOT from our employer and that's who calls the shots, not the other companies. postal regulations state that we are to remove offending item and take it back to the PO. that is not theft, it is doing the job by regulation.

now, you, someone's husband, wife or cat can get your panties in a wad over it, but the law is the law.

an old PM of mine wanted me to charge postage due and i refused. told him he needed to do his job and contact the offending party to come get their package.

additionally, if i am tracking a package from fedex/ups and it says that it was left at the door (because their scanners do not have a mailbox option), then that's where i'm looking for it. not in the mailbox.

i have also, as stated upthread, have taken upon myself to educate the idjets who work for the competition. not only have i threatened them with the postal police but have also told them they need to deliver their junk correctly the first time or they will do it the second time and explain to the customer why they lied about where their package was delivered.

i will be deleting the erroneous information as well as all the back and forths as they are cluttering up the thread.

I'm sorry, but I've never, ever seen this memo. Can someone post it or a link to it? Thanks.

 

[jsthere723]

Philly district hasnt had drop off for a while. Definitely affected parcel volume. Will show up more in Sept mms, but my overburdened 48k is looking more like a 46, our dps has dropped to about half as well.
Edit: fwiw, I'm good with the drop, 6 mos to go, got my high 3 , I'm getting home at a normal time again.

I am kind of interested to see the effect in mms results. In my office , it is opposite so far . As it is we had a heavier Christmas than last as far as volume is concerned. Then this year , other than the 2nd week of January, our package volume is higher by at least 15% compared to last year

 

[oi veh.]

I'm sorry, but I've never, ever seen this memo. Can someone post it or a link to it? Thanks.

here you go - clickyclicky for post in full:

Post in thread 'No more UPS dropoff'

Feb 13, 2025

For those who are interested in citeable information, and performing the actual duties of your position.

DMM 508.3.1.3 Use for Mail

Except under 3.2.11, the receptacles described in 3.1.1 may be used only for matter bearing postage. Other than as permitted by 3.2.10, or 3.2.11, no part of a mail receptacle may be used to deliver any matter not bearing postage, including items or matter placed upon, supported by, attached to, hung from, or inserted into a mail receptacle. Any mailable matter not bearing postage and found as described above is subject to the same postage as...

• NorthernPines

• 
• 
• 

 

[Haygrrl]

here you go - clickyclicky for post in full:

Post in thread 'No more UPS dropoff'

Feb 13, 2025

For those who are interested in citeable information, and performing the actual duties of your position.

DMM 508.3.1.3 Use for Mail

Except under 3.2.11, the receptacles described in 3.1.1 may be used only for matter bearing postage. Other than as permitted by 3.2.10, or 3.2.11, no part of a mail receptacle may be used to deliver any matter not bearing postage, including items or matter placed upon, supported by, attached to, hung from, or inserted into a mail receptacle. Any mailable matter not bearing postage and found as described above is subject to the same postage as...

• NorthernPines

• 
• 
• 

Thank you so much!

 

[Haygrrl]

here you go - clickyclicky for post in full:

Post in thread 'No more UPS dropoff'

Feb 13, 2025

For those who are interested in citeable information, and performing the actual duties of your position.

DMM 508.3.1.3 Use for Mail

Except under 3.2.11, the receptacles described in 3.1.1 may be used only for matter bearing postage. Other than as permitted by 3.2.10, or 3.2.11, no part of a mail receptacle may be used to deliver any matter not bearing postage, including items or matter placed upon, supported by, attached to, hung from, or inserted into a mail receptacle. Any mailable matter not bearing postage and found as described above is subject to the same postage as...

• NorthernPines

• 
• 
• 

Thanks but I'm referring to " postal regulations " that require us to remove said package and take it back to the post office.
1). How do we get paid for this
2). Our office doesn't seem to have this " law", " regulation " memo.
Thanks

 

[oi veh.]

Thanks but I'm referring to " postal regulations " that require us to remove said package and take it back to the post office.
1). How do we get paid for this
2). Our office doesn't seem to have this " law", " regulation " memo.
Thanks

it's all spelled out in the memo.

and your office is subject to it, whether they like it or not as it came down from national headquarters.

as far as pay, 8127 time, in my opinion.
perhaps package pick up.
or postage due.
seek guidance from your DR to avoid discipline.

 

[YOUAREthecurrentresident]

I am kind of interested to see the effect in mms results. In my office , it is opposite so far . As it is we had a heavier Christmas than last as far as volume is concerned. Then this year , other than the 2nd week of January, our package volume is higher by at least 15% compared to last year

I’m sure the MMS in a few weeks won’t move the needle that much. Same as you, I had a significant increase this past Christmas along with political mail. But the MMS in Sept will definitely impact my route. Surepost accounted for at least 15 dismountable parcels/day along with a bunch of spurs… now gone. As it stands right now, I’m looking at maybe a 2 hour drop in Sept & then maybe 4+ hours next year. And to top it off… I’m pretty sure they might actually cut my 66 standard hour route this year. So I’ll still have 6 months of Surepost volume factored in when they adjust. I have seen some of the Surepost companies parcels trickling back in though…just without the UPS logo on them obviously. Macys, Kohls & the such. So maybe most of it will come back? Maybe Dejoy is onto something here?

 

[jsthere723]

I’m sure the MMS in a few weeks won’t move the needle that much. Same as you, I had a significant increase this past Christmas along with political mail. But the MMS in Sept will definitely impact my route. Surepost accounted for at least 15 dismountable parcels/day along with a bunch of spurs… now gone. As it stands right now, I’m looking at maybe a 2 hour drop in Sept & then maybe 4+ hours next year. And to top it off… I’m pretty sure they might actually cut my 66 standard hour route this year. So I’ll still have 6 months of Surepost volume factored in when they adjust. I have seen some of the Surepost companies parcels trickling back in though…just without the UPS logo on them obviously. Macys, Kohls & the such. So maybe most of it will come back? Maybe Dejoy is onto something here?

For sure . That’s a given . Still I believe traces of trend will be evident in this mms . About 9/10 weeks of data since the policy change will be in the 52 weeks data this time around

 

[jsthere723]

I’m sure the MMS in a few weeks won’t move the needle that much. Same as you, I had a significant increase this past Christmas along with political mail. But the MMS in Sept will definitely impact my route. Surepost accounted for at least 15 dismountable parcels/day along with a bunch of spurs… now gone. As it stands right now, I’m looking at maybe a 2 hour drop in Sept & then maybe 4+ hours next year. And to top it off… I’m pretty sure they might actually cut my 66 standard hour route this year. So I’ll still have 6 months of Surepost volume factored in when they adjust. I have seen some of the Surepost companies parcels trickling back in though…just without the UPS logo on them obviously. Macys, Kohls & the such. So maybe most of it will come back? Maybe Dejoy is onto something here?

Dejoy is definitely onto something. I believe at least half will come back eventually. Spending 100 dollar to garner 25 dollar business,Fleet , workers availability at whim , accidents , wages etc etc will eventually find ups and others to bite them in their behinds

 

[Porch Pirate]

The other thing is, where's the accountability on any of this.. say some crooked PM tells all the carriers to bring these things in, and he holds them for $$$$ ransom that he just sticks in his pocket... who would know.. is he really affixing postage to these parcels even if a customer agrees to pay it... they whole thing wreaks of crookedness to me....

I always feel like a tax collector when asking for a postage due. I hate it and one of the clerks at my office is notorious for slapping on Pdues for just about anything. Like she feels she is saving the post office my making folks pay extra and sometimes I give her a look and go… why are we making the customer pay that when we had the same thing the other day and you let it go? Just weird.

 

[Porch Pirate]

Your post seems to presume it's somehow the customer's fault... and we all know it is not...

I say this because you mentioned the customer "allows" any Tom, Dick, or Harry to have access, as tho customer is somehow sitting by the mailbox all day deciding who does and doesn't get access... that's ridiculous...

Also, your describing what the customer may or may not say as "bunk"... also shows hostility to the customer... and as mentioned many times previously... the customer did NOTHING wrong in this scenario, but is being run thru the ringer.... and I guess you can't see that, right??? Is this what you call good customer service????

You keep arguing the policy of the USPS and bashing folks for doing what they are supposed to do. Sorry you don’t like this but it is what it is. We don’t make or create our rules now do we? I don’t agree with a bunch of things but we did accept this job and by doing so we are obligated to follow what the job entails. It might seem like a silly matter that gives the customer a quality of life perk by simply placing said item on porch… but I’m pretty sure the guidelines tell us to remove and contact for a reason. Thanks DB. I do enjoy your posts, but maybe condense them into one instead of 3 or more back to back lol.

 

[mail1000]

Dejoy is definitely onto something. I believe at least half will come back eventually. Spending 100 dollar to garner 25 dollar business,Fleet , workers availability at whim , accidents , wages etc etc will eventually find ups and others to bite them in their behinds

I too believe EVENTUALLY they will come back.

 

[Gotrope]

Just don't be snatching any parcels from my mailbox, and we'll be fine...

Man, I wish I had delivery to a mailbox or anything at this point. I hate standing in line for mail in the lobby.

 

[nlsal209]

You keep arguing the policy of the USPS and bashing folks for doing what they are supposed to do. Sorry you don’t like this but it is what it is. We don’t make or create our rules now do we? I don’t agree with a bunch of things but we did accept this job and by doing so we are obligated to follow what the job entails. It might seem like a silly matter that gives the customer a quality of life perk by simply placing said item on porch… but I’m pretty sure the guidelines tell us to remove and contact for a reason. Thanks DB. I do enjoy your posts, but maybe condense them into one instead of 3 or more back to back lol.

DB does not mind letting other delivery outfits urinating on his route!

Grow a backbone DB!

Stand up for your route!

The mail box says US mail!

Not ups, fedex, dbl, amazon!