Scan delivered for Customer Hold

ifitfitsitships · 2026-05-04T19:00:48-0500

Saturday, we were told to scan all customer hoIds as delivered. Is it just our office or is this a nationwide thing now? When I questioned why, the stupe responded that they are avoiding getting on a report for non-deliverd items. I figured that was a "them" problem and not a "me" problem. I told stupe that I would need that in writing or see the new policy.

******* SPOILER *******

Haven't seen the policy yet.

Wilco183 · 2026-05-04T19:13:47-0500

Am since retired, yet was scanning hold parcels as "delivered" since 2010 when PM stated that their hold bucket was the temporary mailbox.

neciat · 2026-05-04T19:16:06-0500

That is falsifying documents. There is a "hold" scan as well as a "closed business" scan for when this comes up on Saturdays. Now, there will be customers receiving alerts and / or tracking their "stuff" and wonder why it was "delivered" when their mail is on hold. Just go ahead and file the grievance. There's all kinds of issues with this . As far as that "report" that your management is trying to avoid , let them know to not worry as pretty much all of those "reports" are bogus anyway.

Wilco183 · 2026-05-04T19:24:21-0500

neciat said:
That is falsifying documents. There is a "hold" scan as well as a "closed business" scan for when this comes up on Saturdays. Now, there will be customers receiving alerts and / or tracking their "stuff" and wonder why it was "delivered" when their mail is on hold. Just go ahead and file the grievance. There's all kinds of issues with this . As far as that "report" that your management is trying to avoid , let them know to not worry as pretty much all of those "reports" are bogus anyway.

Been out a minute, so there is a hold entry now. Did they ever come out with a "delayed" entry for parcels not attempted for whatever reason other than hold, business closed, or not accessible?

jaymacgthree · 2026-05-04T19:33:21-0500

Agreed. When asked to falsify records ask for it in writing then forward that to OIG. These people are so ridiculous and dishonest.

neciat · 2026-05-04T19:38:02-0500

Wilco183 said:
Been out a minute, so there is a hold entry now. Did they ever come out with a "delayed" entry for parcels not attempted for whatever reason other than hold, business closed, or not accessible?

Yeah, I've been out for about a year and a half myself. There was an animal interference scan and a returned to PO for "something" ( I don't recall ) . There is a no access scan. But there is a customer hold scan. Another issue is the accuracy of the RRECS mapped data. 123 Main St. is mapped where it actually is along with the park point and dismount door delivery point and yet is scanned "delivered" nowhere near the actual location.

hockey94 · 2026-05-04T20:02:56-0500

neciat said:
Yeah, I've been out for about a year and a half myself. There was an animal interference scan and a returned to PO for "something" ( I don't recall ) . There is a no access scan. But there is a customer hold scan. Another issue is the accuracy of the RRECS mapped data. 123 Main St. is mapped where it actually is along with the park point and dismount door delivery point and yet is scanned "delivered" nowhere near the actual location.

Weather delay scan ? I got out about 5 yrs ago, no probation, upon release

!

NorthernPines · 2026-05-04T20:34:13-0500

Managerial decisions make more sense if you view them through the jaded lens of PFP incentives. I would posit that most weird decisions, non-contractual mandates, and cyclical FOTM focus points are actually metrics that effect PFP amounts.

Granted, hearing a DM shriek about it over a telecon, with direct reference, helped to confirm my theories surrounding their motives.

Add: There is a scan now that lets a customer know their item wasn't attempted. It's something like Returned to Post Office Not Attempted/Delivery Delay. It's informative for the customer; so naturally, it's not a stop the clock scan, and causes district spreadsheet jockeys to attempt a scene-by-scene reenactment of The Exorcist, to try and justify their useless existences.

Drauwst · 2026-05-04T21:01:05-0500

easy case of completely ignore them and force them to explain themselves if disciplined

neciat · 2026-05-05T07:13:08-0500

And whatever happened to that geofence thing ? It's gonna' look real strange with all of these parcels scanned "delivered" at ONE / THE SAME location when the actual addresses / locations are nowhere near where they are actually located.

neciat · 2026-05-05T07:36:54-0500

Here's some info from an OIG audit report.

Carriers use an MDD to perform stop-the-clock scans for packages at the actual delivery location in order for customers to receive accurate package tracking notifications in real-time. These stop-the-clock scans performed at any location other than the designated delivery location (excluding caller service, vacation holds, post office box deliveries, undeliverable as addressed, and business closed) are considered improper. Delivery unit management use several Product Tracking and Reporting System daily reports for managing scanning status and performance for their unit, including the Start-of-Day, End-of-Day, and Scan Data Integrity reports

Opportunities exist to improve the Postal Service’s package scanning processes in delivery operations to minimize improper delivery scans. Of the 2 billion scans for the period July 1 through December 31, 2016, we identified 25.5 million scans that occurred between 7 p.m. and when the carrier clocked out for delivery the following morning. We used GPS location data to further analyze these 25.5 million scans and found that, of these, 15.3 million (60 percent) were performed at a location outside of the delivery unit, therefore we did not identify them as improper. However, about 1.9 million scans (7 percent) were improper stop-the-clock scans that occurred at delivery units instead of at the delivery location
The whole report from which the above came is here ;